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Posts about Troubleshooting

Geek Day 3

The third day  I was in a room with experienced IT Technicians or IT Support Technicians where I really learnt a lot from them. I got to learn new technical skills regarding configuring basics and ensuring  each situation is thoroughly resolved and...


I learned to remotely help clients with their different problems pertaining their emails etc through virtual geek, I used team viewer software to log on into the client’s machine to help them solve their problems wherever they are in this world, I also had clients computers that needed windows upgrades I worked on.

Network and hardware troubleshooting – Day 1

Under my mentor I performed various network and hardware troubleshooting activities including testing for dead Mac desktops, hard drives and replacing broken laptop screens. Furthermore, I observed our mentor diagnose and solve a client’s...

Day 4