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Posts about Teamviewer

OTRS ticketing system

On my last day at summer school, I had a chance of learning about OTRS ticketing system, how to attend to clients problems remotely using TeamViewer , Carl had to sacrifice his busy schedule to guide and teach me about these applications.


The first day I arrived I was a bit anxious about what we were going to do until I met the Systems Admin and Networking team, who gave me a clear indication of the tasks I was going to do for the week. Before I met the team, our group had a session...